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FAQs
FAQ Contents
Who pays for the shipping charges?
You are responsible for all shipping unless free shipping is offer. Please refer to the shipping charges chart.
Does PstarTV1 provide drop shipping?
NO. After adding a product to the shopping cart and upon checking out,
Product will be shipped at the address which is on the credit card of
the user.
How do you charge for shipping?
Electronic Products:
We use USPS and UPS Shipping Rates
For USPS Rates USPS Rates Go
Here For UPS Rates Calculate Time and Cost
How can I track a purchase?
Tracking is done easy, When your item(s) has been shipped you will receive tracking number and other information in an email with a link to check the status of your order.
How long does it take to ship orders?
Items are processed immediately and shipped with 2-3 business days. Next Day Delivery is also available.
How long will shipping take when a product is on back order?
It usually takes 3-4 weeks before the product is in stock again. However, we cannot guarantee the product will be re-stocked and can only estimate when that will happen.
Do shipping charges include insurance
Yes. The main shipping method we use is USPS or UPS which include insurance.
Why did my order arrive in separate packages?
When you order multiple products from us you may receive the products in separate
packages.
Does PstarTV1~Boone's Elect & Alarms ship outside the United States?
No, shipments must be within the United States. If you choose to send the product(s) outside the U.S., you must first have the product(s) shipped to yourself in the U.S. from which you can then ship it to its final destination yourself.
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